Events, trainings and webinars

In the Asiakaskokemuksen Akatemia, we offer high-quality and fresh knowledge about customer experience. Trainings are based on the work and publications of Futurelab Finland's experts for more than ten years. We also offer tailored trainings for company-specific needs.

2021 Online training Customer Experience in B2B – training for B2B leaders (ENG)

Customer experience in B2B training series constitutes off 4 parts: 1) From product mindset to customer value mindset, 2) Customer journey mapping, 3) CX measurement and 4) CX ways of working.

Training provides B2B CX leaders and managers practical tools, tips and frameworks how to lead customer experience in a B2B setting.