NAME OF THE REGISTER
Futurelab Oy’s customer database
Futurelab Oy, Helsinki, Y-tunnus 2532005-1
World Trade Center Helsinki
PERSON RESPONSIBLE FOR THE REGISTER
PURPOSE OF THE PROCESSING OF PERSONAL DATA / PURPOSE OF THE REGISTER
The purpose of the processing is to manage customer relationship, implement the rights and obligations of customer and data controller, and process personal data in accordance with the Personal Data Act for purposes related to online services. In addition, personal data are processed for the marketing of the controller and the companies belonging to the same group as the controller, including direct marketing. Direct marketing can also be implemented electronically.
INFORMATION CONTENT OF THE REGISTER
- basic information: name, address, e-mail
- product information provided in a offer request or offer
- billing and collection information, financial information
- event information
- customer and contractual information
- information provided by the registrant himself
REGULAR SOURCES OF INFORMATION
Information provided by the customer. Any additional information recorded by Futurelab Oy in customer service situations.
INFORMATION IS NEEDED FOR
- enabling the service of customers
- customer relationship management and maintenance
- direct marketing through different channels
- planning, statistics and monitoring of the organisation’s own activities
DISCLOSURE OF INFORMATION
Futurelab Oy discloses customer data within the limits required by applicable legislation. The data will not be transferred outside the European Economic Area or the European Union.
PROTECTION OF THE REGISTER
The register is used only by Futurelab Oy employees. The information is collected in electronic databases that require a username and password. The information network and equipment of Futurelab Oy’s information system and network service administrator, on which the register is located, is protected by a firewall and other technical actions. The information is protected by access rights defined on the basis of the employee’s duties. Internal instructions have been prepared for the use of the registers. The manual material printed from the database is stored as required by law in the company’s controlled premises and, if necessary, disposed safely.
RIGHT OF INSPECTION PURSUANNT TO CHAPTER 6 SECTION 26 OF THE PERSONAL DATA ACT
Registered person has the right to inspect the information entered in the register about him or her, the right to demand the correction of incorrect information and otherwise to exercise his or her rights protected by the Personal Data Act. A written request for verification and correction of the data must be addressed to the person responsible for the register (see section 3).
OTHER RIGHTS RELATING TO THE PROCESSING OF PERSONAL DATA
The registered person has the right to refuse to process personal data for the purposes of direct mail, distance selling and other direct marketing, as well as market and opinion research. The ban shall be entered in the register.